Effective Date: August 4, 2026
These Terms of Service (“Terms”) govern your use of the website, communications, recurring services, one-time services, and other offerings provided by Fresh Yard Co. (“Fresh Yard Co.,” “we,” “us,” or “our”). By requesting a quote, enrolling in service, scheduling a cleanup, authorizing payment, or allowing us to perform services at your property, you agree to these Terms.
Please read these Terms carefully. They explain our service procedures, billing practices, cancellation requirements, customer responsibilities, safety rules, and limitations. If you do not agree to these Terms, do not enroll in or use our services.
You must be at least eighteen (18) years old and legally able to enter into a binding agreement. If you arrange service for property you do not own, you represent that you have authority from the owner, tenant, landlord, property manager, or other authorized party to grant access.
You are responsible for providing accurate contact, billing, property, dog-count, gate, and safety information and for updating it when circumstances change.
Fresh Yard Co. provides residential and, when accepted by us, commercial pet waste removal and related outdoor services. Services may include recurring weekly or twice-weekly cleanup, one-time cleanups, Fresh Yard Reset services, kennel or dog-run cleanup, yard sanitizer or deodorizer treatments, customer rewards, emergency-cleanup benefits, and other services described in an accepted quote, invoice, plan, or promotion.
The exact scope is controlled by the plan, quote, invoice, or written agreement accepted by the customer. Fresh Yard Co. does not provide veterinary, medical, lawn-mowing, landscaping, lawn-repair, environmental-testing, or licensed pest-control services unless specifically stated in writing.
Recurring service is designed to maintain a yard after it has been brought to a manageable condition. Excessive existing waste, overgrown grass, leaves, debris, snow, ice, or inaccessible areas may require an additional initial cleanup or adjusted price.
One-time cleanups may be priced by time, property condition, yard size, number of dogs, accessibility, or a written flat-rate quote. Estimates may be adjusted when actual conditions materially differ from the information provided.
We will assign a normal service day or window. Route order and arrival times may vary, and a service day is not a guaranteed appointment time unless we agree otherwise in writing.
We may send reminder, on-the-way, completion, delay, billing, or account messages. These notices are a convenience. A missing or delayed notification does not automatically create a refund or credit.
We may change route days, arrival windows, or service frequency when reasonably necessary for safety, efficiency, staffing, weather, holidays, customer demand, or operational needs. When practical, we will communicate material changes.
If you enroll in automatic billing or provide a payment method for recurring charges, you authorize Fresh Yard Co. and Stripe to store and charge that payment method for recurring service, applicable taxes, approved add-ons, one-time services, past-due balances, and lawful payment retries.
Recurring charges continue until service is canceled under Section 7. Charge dates may vary slightly because of weekends, holidays, processing delays, or billing adjustments. You must keep payment information current.
Fresh Yard Co. does not store complete payment-card numbers on its website servers. Payment information is processed by Stripe and is also governed by Stripe’s terms and privacy practices.
Customers not enrolled in automatic billing may receive electronic invoices. Unless otherwise shown, payment is due within ten (10) calendar days after the invoice date.
Prices may be stated before applicable sales tax. The customer is responsible for taxes and lawful government charges based on the service and service address.
If payment is declined, returned, reversed, disputed, or overdue, we may retry payment, request an updated method, suspend future service, require payment before resuming, terminate the account, or use lawful collection methods.
Contact us promptly if you believe a charge is incorrect. A payment dispute does not cancel recurring service; cancellation must be submitted separately.
Pricing may depend on dog count, yard size, service frequency, route location, property condition, accessibility, plan, and add-ons. You must notify us when the number of dogs, service area, access, or conditions change. We may adjust pricing accordingly.
We may change prices or plan features prospectively with reasonable advance notice of material recurring-price changes. Continued service after the effective date constitutes acceptance.
Promotional or locked-in rates apply only under their stated terms and generally require continuous qualifying service in good standing. Cancellation, extended suspension, failed payment, plan changes, moving outside the service area, or violation of these Terms may end promotional eligibility.
Recurring service has no fixed long-term commitment unless a separate written agreement states otherwise. You may cancel by phone, text, or email using the contact information below.
Cancellation requests must be received at least seven (7) calendar days before the next scheduled billing date to prevent the next recurring charge. A request received fewer than seven days before the billing date may take effect after that cycle.
Cancellation is effective after Fresh Yard Co. confirms receipt. Leaving a gate locked, withholding access, skipping a visit, removing a card, disputing a charge, or verbally telling a field worker without confirmation does not cancel service.
Charges already processed are generally nonrefundable except where required by law or agreed in writing. No refund is owed for completed work, reserved route capacity, rewards already delivered, or a visit prevented by the customer’s failure to provide safe access.
We may suspend or terminate service for nonpayment, repeated access failures, unsafe property conditions, aggressive animals, abusive or threatening conduct, material misrepresentation, route limitations, or violation of these Terms.
Skip or pause requests must be submitted in advance and are subject to plan rules and approval. A skipped visit does not necessarily reduce the recurring price because additional waste may accumulate and require more labor at the next visit.
An extended pause may require a restart cleanup, price adjustment, or loss of a promotional rate before recurring service resumes.
You must provide safe, lawful, and unobstructed access to the agreed service area, including unlocked gates, correct access codes, usable pathways, and disclosure of known hazards.
We are not required to climb fences, force locks, enter a home, move heavy objects, enter unsafe structures, or use access methods likely to damage property. If access is unavailable or unsafe, the visit may remain billable because route time was reserved.
Our 100% Gate Promise means we follow our established gate-checking procedure when entering and leaving, including physically checking or tug-testing the gate and verifying closure before departure.
The customer must maintain gates, latches, hinges, locks, and fencing in usable condition and disclose defects or special securing procedures. The Promise does not cover escapes caused by preexisting defects, other people entering after service, an access point we did not use, incorrect instructions, or conditions beyond our reasonable control.
You must disclose animals with aggression, guarding, escape, charging, biting, cornering, or unpredictable behavior. Animals that may interfere with service must be secured indoors or in a separate area unless we expressly agree otherwise.
We may refuse entry or stop work if an animal is loose, aggressive, threatening, distressed, or preventing safe service. A visit prevented by an unsecured animal may remain billable, and repeated problems may result in termination.
We do not supervise, feed, medicate, train, restrain, or provide care for pets and should not be asked to let animals in or out of the home.
Tall grass, leaves, snow, ice, mud, standing water, debris, landscaping, or poor lighting may hide waste. We use reasonable care but do not guarantee removal of waste that is buried, frozen, covered, inaccessible, or not reasonably visible.
Customers should keep children, pets, and other people out of the immediate work area and follow any label-based reentry instructions for applied products.
Sanitizer and deodorizer treatments are supplemental. They do not sterilize the property, eliminate every pathogen, guarantee disease prevention, repair grass, or guarantee complete odor elimination.
Results vary with temperature, rain, sunlight, soil, grass, waste levels, animal activity, and other conditions. Customers must disclose allergies, specialty turf, ponds, gardens, livestock, exotic animals, or other conditions that could affect treatment use.
We may delay, reschedule, modify, shorten, or skip outdoor service when conditions are unsafe or impractical, including lightning, severe storms, high winds, flooding, extreme heat or cold, snow, ice, frozen waste, standing water, mud, poor air quality, road closures, public emergencies, or government restrictions.
Weather delays do not automatically cancel recurring service. We may return later, service another day, combine cleanup with the next visit, or provide another reasonable solution. Recurring charges generally remain due because waste continues to accumulate.
Holiday-week service may be moved to another day. A visit performed within a reasonable adjusted window is not considered missed. Customers remain responsible for providing access on the adjusted date.
If you are dissatisfied with a completed waste-removal visit, contact us within forty-eight (48) hours and provide enough information to identify the issue. When the guarantee applies, our normal remedy is inspection and, when appropriate, a return visit to correct a missed agreed service area.
The guarantee does not apply to new waste after service, hidden or frozen waste, inaccessible areas, areas outside the agreement, denied access, complaints after 48 hours, or odor, lawn damage, pests, illness, and environmental conditions not caused by failure to perform the agreed cleanup.
Rewards, gifts, treats, toys, coupons, emergency-cleanup benefits, and seasonal items have no cash value unless stated, may be substituted with reasonably similar benefits, may have expiration or eligibility rules, and generally require an active account in good standing.
Customers are responsible for determining whether a pet item is appropriate for the animal’s age, size, chewing habits, allergies, dietary needs, and medical condition. Pets should be supervised with toys and treats.
An emergency cleanup coupon or benefit is subject to route availability, notice, service-area limits, weather, and its stated terms. “Emergency” does not guarantee immediate or same-day service. Additional charges may apply for excessive accumulation, holidays, after-hours requests, travel, or work beyond the coupon’s scope.
You are responsible for identifying fragile, concealed, damaged, or unusually valuable property, including irrigation heads, wires, landscape lighting, invisible-fence components, decorations, temporary structures, and underground hazards.
Fresh Yard Co. is not responsible for ordinary foot traffic, preexisting damage, concealed or improperly installed items, pet-caused damage, weather damage, or conditions not reasonably visible. Waste removal and treatments do not guarantee lawn recovery, pest prevention, disease prevention, odor elimination, or a specific appearance.
Collected waste will be bagged and handled under our normal procedure. Depending on the service arrangement, it may be placed in the customer’s designated outdoor trash receptacle or removed from the property.
You must disclose HOA, landlord, property-management, local, or trash-provider rules affecting disposal. We may refuse an unsafe, inaccessible, prohibited, or overfilled container.
We may create timestamps, route logs, and photographs of gates, access points, service conditions, completed work, or hazards for operations, quality control, insurance, training, and dispute documentation.
We will not intentionally photograph private interior areas or use identifiable property photos in public marketing without permission, except for lawfully anonymized images that do not reasonably identify the property.
By providing contact information, you consent to service-related phone, email, and text communications. Marketing messages are governed by your opt-in consent and our Privacy Policy.
Customers and others at the property must not threaten, harass, intimidate, discriminate against, obstruct, touch, or create unsafe conditions for our personnel. Weapons, aggressive confrontations, illegal activity, hazardous chemicals, exposed needles, human waste, biohazards, uncontrolled animals, or similar dangers may result in immediate departure and termination. A visit stopped because of an undisclosed or customer-created hazard may remain billable.
Fresh Yard Co. maintains business insurance appropriate to its operations. Insurance does not make us responsible for every event or property condition.
To the fullest extent permitted by law, Fresh Yard Co. is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages. To the fullest extent permitted by law, total liability arising from a specific service visit will not exceed the amount paid for that visit or, for monthly recurring billing, the amount paid for the affected billing period.
Nothing in these Terms limits rights or liabilities that cannot legally be limited or waived.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Fresh Yard Co., its owner, employees, contractors, and agents from third-party claims arising from your breach of these Terms, unsafe or undisclosed property conditions, your animals’ conduct, lack of authority to grant access, or violation of law or another person’s rights.
Website articles, marketing, sanitation information, and service communications are for general educational purposes and are not veterinary, medical, legal, environmental, pest-control, or lawn-care advice. Consult an appropriately qualified professional about specific concerns.
The Fresh Yard Co. website, logo, branding, content, photographs, graphics, and plan names are owned by Fresh Yard Co. or used with permission. They may not be copied, sold, scraped, republished, or commercially exploited without written permission.
You may not interfere with the website, submit fraudulent requests, impersonate others, upload malicious code, or use the site unlawfully.
We use providers such as Stripe for payments and GoHighLevel or similar platforms for forms, customer records, scheduling, email, and text communications. Their services are governed by their own terms and privacy policies. We are not responsible for an independent third-party outage, processing delay, security incident, or service decision.
Fresh Yard Co. primarily serves Lincoln, Nebraska and selected nearby communities. Availability depends on address, route capacity, staffing, travel, property type, and operational needs. A submitted form or automated response does not guarantee service availability.
These Terms are governed by Nebraska law. Unless applicable law requires otherwise, legal actions arising from these Terms or our services must be brought in a court of competent jurisdiction in Lancaster County, Nebraska.
Before filing a legal claim, contact us with a written description of the issue, relevant service date, and requested resolution. Both parties agree to make a good-faith effort to resolve the dispute informally. This does not restrict emergency relief, lawful small-claims procedures, or rights that cannot legally be limited.
We may update these Terms by posting a revised version with a new effective date. For material changes affecting recurring billing or service obligations, we may provide additional notice by email, text, invoice, or account message. Changes apply prospectively, and continued recurring service after the effective date constitutes acceptance.
If a provision is unenforceable, the remaining provisions remain effective to the fullest extent permitted by law. Failure to enforce a term is not a waiver. You may not transfer your account without written permission. We may assign these Terms in connection with a business sale, reorganization, or transfer.
These Terms, our Privacy Policy, the accepted quote or plan, invoices, and specific written promotional terms form the entire agreement. A more specific written term controls over these general Terms for the service to which it applies.
Questions, billing concerns, cancellation requests, access updates, and service issues may be directed to:
Fresh Yard Co.
Lincoln, Nebraska
Phone: (402) 418-2673
Email: [email protected]
Website: freshyardco.net
Contact us by phone, text, or email at least seven (7) calendar days before your next billing date. Include the customer name, service address, and requested final service date. Cancellation is complete when Fresh Yard Co. confirms receipt.